Frequently Asked Questions

General Questions

What areas do you cover?

We currently provide professional cleaning services across Leicester, Loughborough and Milton Keynes.

Are your cleaners insured?

Yes. Curavo Cleaning Limited is fully insured for your peace of mind.

Do I need to be home during the cleaning?

No. As long as access arrangements have been agreed in advance, our team can complete the cleaning while you are away..

Do you bring your own cleaning products and equipment?

Yes. Our team can provide professional cleaning products and equipment. If you have specific products you would like us to use, please let us know when booking.

How do I book a cleaning service?

You can book online through our website, request a quote, contact us by phone, email or send us a message via WhatsApp.

Pricing & Payments

How much do your cleaning services cost?

Pricing depends on the type of cleaning service, property size and location. Contact us for a free, no-obligation quote.

Do I need to pay a deposit?

Yes. Certain services require a deposit to secure your booking. The remaining balance is payable once the service has been completed.

What payment methods do you accept?

We accept debit cards, credit cards and bank transfers.

Are there any hidden fees?

No. We believe in transparent pricing and will always provide a clear quotation before any work begins.

Standard Cleaning

What is included in a standard cleaning service?

Our standard cleaning service includes kitchen cleaning, bathroom cleaning, dusting, vacuuming, mopping and general tidying of bedrooms and living areas.

How often can I book a cleaning service?

We offer one-off cleans, weekly, fortnightly and monthly cleaning schedules.

Can I customise my cleaning service?

Yes. We can tailor our cleaning services to suit your specific requirements.

Deep Cleaning

What is the difference between standard cleaning and deep cleaning?

A deep clean is more intensive and focuses on areas often missed during routine cleaning, including skirting boards, internal windows, behind furniture and detailed sanitisation.

How long does a deep clean take?

The duration depends on the size and condition of the property. Most deep cleans take between 4 and 8 hours.

End of Tenancy Cleaning

Do you offer end of tenancy cleaning?

Yes. We provide comprehensive end of tenancy cleaning services for tenants, landlords and letting agents.

Will an end of tenancy clean help me get my deposit back?

While we cannot guarantee deposit returns, our service is designed to leave the property in excellent condition and meet expected landlord and letting agent standards.

Airbnb Cleaning

Do you clean Airbnb and short-term rental properties?

Yes. We provide Airbnb and short-term rental cleaning services, helping hosts prepare properties between guest stays.

Can you work between guest check-out and check-in times?

Yes. We offer flexible scheduling to accommodate guest turnover times.

Commercial Cleaning

Do you provide commercial cleaning services?

Yes. We work with offices, retail premises, clinics, dental practices and other commercial properties.

Can cleaning be completed outside business hours?

Yes. We offer flexible cleaning schedules, including evenings and weekends where required.

Bookings & Cancellations

What happens if I need to cancel my booking?

Bookings can be cancelled or rescheduled free of charge up to 48 hours before the scheduled appointment.

What happens if I am not satisfied with the cleaning?

Customer satisfaction is important to us. If you are unhappy with any aspect of the service, please contact us within 24 hours and we will work with you to resolve the issue.

Trust & Safety

Why should I choose Curavo Cleaning?

We combine professional service, modern booking technology, transparent communication and reliable cleaning standards to provide a hassle-free customer experience.

Are your cleaners DBS checked?

Where required, all team members undergo appropriate background checks and training to maintain high service standards.

Do you offer regular cleaning contracts?

Yes. We offer weekly, fortnightly and monthly cleaning plans for customers looking for ongoing cleaning support.

Local Service Questions

Do you offer cleaning services in Leicester?

Yes. We provide domestic and commercial cleaning services throughout Leicester and surrounding areas.

Do you offer cleaning services in Loughborough?

Yes. Our team covers Loughborough and nearby locations.

Do you offer cleaning services in Milton Keynes?

Yes. We provide a full range of cleaning services throughout Milton Keynes.

Can I book a same-day cleaning service?

Subject to availability, we may be able to accommodate same-day or short-notice bookings.