Privacy Policy

Curavo Cleaning Limited respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share and protect your information.

1. Information We Collect
We collect personal information such as your name, email address, phone number, property address and payment details when you complete a booking or enquiry. We may also collect technical data (e.g. IP address, browser type, device identifiers) and usage data (e.g. pages visited, interaction with forms) via cookies and analytics tools.

2. How We Collect Information
Information is collected directly when you enter details on our website, call us, email us or message us on social media. We also use cookies and similar technologies to collect information about your use of our website, subject to your preferences.

3. How We Use Your Information
We use personal data to:
(a) process and manage bookings;
(b) respond to enquiries;
(c) perform the services you request;
(d) take payments and issue invoices;
(e) send confirmations, reminders and feedback requests;
(f) improve our website and services;
(g) market our services with your consent; and
(h) comply with legal obligations.

4. Legal Basis for Processing
We process personal data under the following legal bases:
(a) contractual necessity;
(b) legitimate interests (e.g. marketing to existing customers);
(c) consent (e.g. for marketing to new prospects); and
(d) compliance with legal obligations.

5. Disclosure of Your Information
We do not sell personal data. We may share information with trusted third parties such as payment processors, IT providers, analytics services, marketing platforms and regulatory authorities where required by law. All third parties are required to respect the security of your data and to process it in accordance with the law.

6. International Transfers
If we transfer personal data outside the UK or European Economic Area, we ensure that appropriate safeguards are in place (e.g. adequacy regulations, contractual clauses).

7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. When data is no longer required, it is securely deleted.

8. Data Security
We implement appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.

9. Your Rights
Depending on the circumstances, you have the right to: access, rectify or erase your personal data; restrict or object to processing; receive a copy of your data in a portable format; withdraw consent; and lodge a complaint with the Information Commissioner’s Office (ICO). To exercise these rights, contact us via info@curavo.co.uk.

10. Cookies
Our website uses cookies and similar technologies. For details about the cookies we use and how to manage your preferences, see our Cookie Policy.

11. Links to Third Parties
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Users should read the privacy policies of third-party websites they visit.

12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

13. Contact Us
For any questions about privacy, please email info@curavo.co.uk or write to Curavo Cleaning Limited, Company Number 16896831.